MHI Wins 2025 Canstar Blue Most Satisfied Customers Award
Building on years of delivering stellar quality air conditioning products to Australians, Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) are proud to announce that we’ve been awarded the Canstar Blue Most Satisfied Customer Award in 2025 – A strong endorsement that Australian residents and business owners across the country continue to choose MHI as their trusted air conditioning brand for home and work.
Trusted by Australians for Quality and Performance
Competing against some of the most recognised names in the industry, MHIAA has continued to lead the way in delivering exceptional performance, quality, and value to Australian households.
In Canstar Blue’s latest research, Australians awarded MHI five-star ratings in six out of seven categories including:
- overall satisfaction
- value for money
- performance
- features & functionality
- quietness
- design
We also achieved an impressive four-star rating for ease of use.
These results mean MHIAA outperformed all other brands across most categories measured by Canstar research.
With performance identified as the number one driver of overall satisfaction, MHIAA’s ongoing investment in technology and innovation continues to deliver a quality experience to our customers. These strong results prove that Australians continue to place their trust in MHI’s technology, innovation and long-standing commitment to quality.
More Than Just Comfort – Air Conditioning Built for Aussie Homes
All MHI systems are designed to meet the needs of Australian households, delivering not just year-round comfort, but also cleaner indoor air and lower running costs.
Our advanced features – such as the Allergen Clear System, self-clean operation, anti-microbial fan, Wi-Fi connectivity, and outstanding energy efficiency ensure that Aussie families and businesses can rely on their MHI systems day and day out to deliver a comfortable and cost-efficient environment to live and work.
“This award is a great honour and reflects our team’s commitment to quality, performance, and innovation,” says MHIAA Managing Director, Mr. Akihiro Nakajima. “We’re grateful to Australian consumers for their continued trust in our products. Customers are at the heart of everything we do, and this recognition shows we are delivering on our promise of powerful, energy-efficient, and reliable air conditioning solutions.”
What Australians Told Canstar Blue
The Canstar Blue 2025 research surveyed over 3,000 Australians, with 23% having purchased and installed an air conditioner in the past three years – representing 665 respondents.
Key findings revealed:
- A broad and loyal customer base across Australia, with particularly high ownership in Queensland where the climate drives higher demand for quality air-conditioning
- Balanced 50/50 gender split demonstrating that purchasing decisions about air-conditioning are made evenly across households
- 51% of respondents said that third-party endorsements, such as Canstar Blue’s recognition, make it much easier to decide on an air conditioner purchase.
About Canstar Blue
Canstar Blue is one of Australia’s most trusted consumer review and comparison websites, providing Australians with the information they need to make better purchasing decisions since 2010.
Each year, Canstar Blue conducts independent surveys across more than 300 goods and services. For the 2025 award, air conditioning brands were rated by Australians who had purchased a unit within the last three years, with results based on seven performance categories.
The Trusted Brand
This recognition joins MHIAA’s growing list of independent accolades, cementing its position as the Experts in Air and one of the most awarded air conditioning brands in Australia.
